Technical Support

FAQ (Frequently Asked Questions)

Questions about BaZ Update

023	How can I get a BaZ update on board ?
024	Downloading for the BaZ update breaks down all the time. How can I solve this?
034	When I'm updating I always get the message that my charts are already updated. How can I solve this?

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Questions and answers

Question 023: How can I get a BaZ update on board ?

Answer: Use the program DKW230.exe of the DKW2002 edition to update your charts. This can be done directly on board with a GSM but takes a lot of time. With a fast internet connection at home you can also send the BaZ update to a floppy and install it on board with DKW230.exe.

More info: To gain time, on board only update the chartset which you need.

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Question 024: Downloading for the BaZ update breaks down all the time. How can I solve this?

Answer: First check if you have chosen the right type of connection. Update per chartset to keep the chance of disruption of the data-transfer caused by interference small.

As an alternative you can download the BaZ-file from ftp://stentec.com/pub/baz/2002/Updates.BaZ. In the DKW-programme you can process the file via "Download and Update BaZ" -> "Apply BaZ".

More info: This can be caused by a combination of provider and connection. An update of DKW.exe is coming which is less sensitive for interference.

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Question 034: When I'm updating I always get the message that my charts are already updated. How can I solve this?

Answer: This error occurs when you adjust your charts with the BaZ update Service and then remove them and install them again. This will be improved in the next version of DKW. Untill then, it is possible to solve the problem by following these steps:

Start the registry editor by choosing the option "run" in the start menu.
In the "run" screen, type "regedit" en click Ok.
Now look up the following item in the tree in regedit: HKEY_LOCAL_MACHINE\Software\Stentec\DKW\2002\
Remove the values "BAZ Index size 120" and BAZ Index size 240".
Close and start over updating again.

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Request for Support

If your problem isn't solved now, please send an email to helpdesk@stentec.com. Please mention the following:

the program (WinGPS Pro, DKW or both)
licency number(s)
computer system (i.e. Pentium III, 32 Mb RAM)
operating system (i.e. Windows 95/98/NT/2000/Me/XP)
a clear description of the problem, when it happens, which errors you get and, if relevant, screendumps.

We will try to help you as quickly as possible.